Can I get a refund?
At this time, we do not offer refunds for design files (logo designs or other associated products) that have been created through our logo creator and purchased through our platform. Since we supply you with the ability to preview your logo design in full before purchasing it, we currently do not offer refunds other than in extreme cases (as stated in our Terms Of Service).
This policy is since once design files have been transferred, our users have complete possession of these files, and it's difficult to ensure whether or not they've been used outside of the Tailor Brands platform.
However, if you feel your case requires special assistance, please contact us at [email protected] and we will get back to you shortly.