I am having issues uploading a video to my website

See the information below if you are having any issues with your video uploads. 


My video isn't working

The Video widget simply embeds the video on the site. If the video is not working, it may be because the video has been removed or its share settings prevent it from being played. Make sure the video has the right sharing settings.


The wrong thumbnail is showing

The thumbnail image is pulled from YouTube, Vimeo, or DailyMotion settings. Try using the embed code that the video host provides and place that in using the HTML widget to see if the issue persists.


How do I choose the streaming quality?

The streaming quality depends on the limits that are available on YouTube, Vimeo, or DailyMotion. You will be able to adjust the quality as they see fit using the settings icon.


Video loads too slow

Video load speed depends on the connection speed of the viewer.


For further information or to speak with one of our Support Agents, simply click on the link here and submit your message via the green Help button on the bottom right-hand corner.

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