If you’re experiencing issues with your mailbox, let’s go through a few troubleshooting steps to help resolve the issue quickly. First, we need to determine whether you were previously able to send or receive emails before the problem occurred.
If You Were Able to Send or Receive Emails Before the Issue
If you were able to send and receive emails without any problems prior to this issue, follow the steps below:
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Clear the Issue: Please check out the detailed instructions provided in this Google support article:
Fix Gmail issues - Google Workspace Support. -
Still Facing Issues? If the above steps don’t resolve the problem, our Tech team will need to investigate further. To help them assist you more effectively, please send the following information to contact@tailorbrands.com:
- A screenshot of the error message or issue you're seeing
- The specific email address you are using to send messages
If You Were Never Able to Send or Receive Emails
If you’ve never been able to send or receive emails, the issue is likely related to not accepting Google’s Terms of Service. To fix this, follow these steps:
- Log in to Your Tailor Brands Account.
- Navigate to the Business Email (Google Workspace) Tab.
- Click 'Go to Google Admin'.
- Log in to Your Google Account.
- Accept the Terms of Service.
*Note that these actions must be performed within your Google Admin account, which can be accessed through your Tailor Brands account by clicking on Go to Google Admin
Once you’ve completed these steps, you should be able to access your mailbox by clicking the mailbox icon in the upper-right corner.
Additional Checks
Check Domain Status: Ensure that your domain is still active. An expired domain can prevent your mailbox from functioning correctly.
If your Business Email has been suspended by Reseller
If you see a message saying your Workspace is suspended and to contact your reseller, here’s what it means:
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If your Business Email has never received emails before → The Terms of Service weren’t accepted. Follow the steps above to fix this.
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If your mailbox worked before but is now suspended → The most likely reason is a past-due payment. This means the renewal date for your Mailbox plan has passed, and recent charge attempts were unsuccessful.
To resolve this quickly, please update your payment method by following these steps:
Account > Manage Account > Payment Details > Edit
Once the payment is processed, your mailbox will be automatically reactivated within 24 hours.
If you are getting into your personal email instead of your business email
If you get your personal Gmail filling in automatically when you are trying to log in to that , try to follow the above steps via Private/Incognito mode instead, or you can just follow the steps presented below: