I am not receiving emails

If you are not receiving emails even though you have purchased and set up your Business Mailbox, it may be as a result of not accepting the Terms of Service by Google once activating your Mailbox.

To accept the Terms of Service from Google, follow these steps below:

  1. Log in to your Tailor Brands account
  2. Go to the Business Mailbox (Google Workspace) tab on the left-hand menu
  3. Click on Go to Google Admin
  4. Log in to your Google Account
  5. Accept the Terms of Service

*Note that these actions must be performed within your Google Admin account, which can be accessed through your Tailor Brands account by clicking on Go to Google Admin

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Once agreeing, you can then simply access your Mailbox by clicking on the Mailbox Icon within the upper-right corner.

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If you get your personal Gmail filling in automatically when you are trying to log in, try to follow the above steps via Private/Incognito mode instead, or you can just follow the steps presented below:

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If you already accepted the Terms of Service and are still unable to access your emails, please reach out to us by clicking on the link here and submitting your message via the green Help button on the bottom right-hand corner.

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