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Troubleshooting or Quick Fix

If you're experiencing issues with your website or Tailor Brands Platform, please follow steps below to get it fixed right away:

 

Try Private/Incognito mode:

Try opening your site in Incognito/Private mode.
If you are not experiencing issues in Incognito/Private mode then you're likely experiencing an issue that can be solved by steps below.

 

Clear your browser's cache:

If the issue did not show in Incognito/Private mode, that often means that it can be resolved by clearing your browser's cache.

If the issue still persists, we need to check if there are any add-ons that could be causing this.

Disable browsers extensions

Local issues can also be caused by extensions or add-ons (including those installed by security programs).

To disable your Google Chrome extensions:
  1. Open Google Chrome
  2. Click the More icon 
  3. Select More tools and click Extensions
  4. Deselect the Enabled checkbox
 
To disable your Firefox extensions:
  1. Open Firefox
  2. Click the Menu icon 
  3. Select Add-ons
  4. Select the Extensions or Appearance panel
  5. Select an add-on and click Disable
  6. Click Restart now (your tabs will be saved and restored after the restart)

To disable your Internet Explorer extensions:
  1. Open Internet Explorer
  2. Click the Tools icon
  3. Select Manage add-ons
  4. Under Show, select All add-ons
  5. Select an add-on
  6. Click Disable and then Close

To disable your Edge extensions:
  1. Open Edge
  2. Click the More icon
  3. Select Extensions
  4. Right-click an extension and select Turn Off

To disable your Safari extensions:
  1. Open Safari
  2. Click the Safari menu and select Preferences
  3. Click Extensions
  4. Select an extension and deselect the Enable checkbox

 

Try a different browser:

You can have more than one web browser installed,  no need to uninstall your current web browser to try a different one.

For best performance, we do recommend Chrome. You can get it here.

If using a different browser resolves the issue, we recommend reinstalling your problematic browser or you can continue with the one that does not experience issues.

 

Try a different device:

Some issues are caused by security programs such as antivirus, anti-malware, or firewall programs which falsely detect an issue. Other setting can also interfere with the correct performance of the page.

To check if this is the issue, please try using a different device.

 

Disable antivirus software:

Temporarily disable your antivirus software (it may be interfering with your ability to load certain websites) and then reload the site.

 

Check your connection:

Make sure that quality of the connection is good, as this might interfere with the experience.

 

Try a different network:

Please connect to a different Wi-Fi network. If you don't have access to a different network, you can create a Wi-Fi hotspot with your mobile phone to troubleshoot site issues. 

 

I tried every step and it still doesn't work:

Go to whatismybrowser.com 

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Please make sure to provide additional information, so that we can diagnose the issue as best as possible.

Make a screen recording or a series of screenshots and attach them to an email to our support along with the link as in the example above. This would be most helpful in highlighting the problem.

To do so, simply click on the link here and submit your message via the green Help button on the bottom right-hand corner.

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