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Troubleshooting or Quick Fix

If you're experiencing issues with your website or Tailor Brands Platform, please follow steps below to get it fixed right away:


Try Private/Incognito mode:

Try opening your site in Incognito/Private mode.
If you are not experiencing issues in Incognito/Private mode then you're likely experiencing an issue that can be solved by steps below.


Clear your browser's cache:

If the issue did not show in Incognito/Private mode, that often means that it can be resolved by clearing your browser's cache.

If the issue still persists, we need to check if there are any add-ons that could be causing this.

Disable browsers extensions

Local issues can also be caused by extensions or add-ons (including those installed by security programs).

To disable your Google Chrome extensions:
  1. Open Google Chrome
  2. Click the More icon 
  3. Select More tools and click Extensions
  4. Deselect the Enabled checkbox
To disable your Firefox extensions:
  1. Open Firefox
  2. Click the Menu icon 
  3. Select Add-ons
  4. Select the Extensions or Appearance panel
  5. Select an add-on and click Disable
  6. Click Restart now (your tabs will be saved and restored after the restart)

To disable your Internet Explorer extensions:
  1. Open Internet Explorer
  2. Click the Tools icon
  3. Select Manage add-ons
  4. Under Show, select All add-ons
  5. Select an add-on
  6. Click Disable and then Close

To disable your Edge extensions:
  1. Open Edge
  2. Click the More icon
  3. Select Extensions
  4. Right-click an extension and select Turn Off

To disable your Safari extensions:
  1. Open Safari
  2. Click the Safari menu and select Preferences
  3. Click Extensions
  4. Select an extension and deselect the Enable checkbox


Try a different browser:

You can have more than one web browser installed,  no need to uninstall your current web browser to try a different one.

For best performance, we do recommend Chrome. You can get it here.

If using a different browser resolves the issue, we recommend reinstalling your problematic browser or you can continue with the one that does not experience issues.


Try a different device:

Some issues are caused by security programs such as antivirus, anti-malware, or firewall programs which falsely detect an issue. Other setting can also interfere with the correct performance of the page.

To check if this is the issue, please try using a different device.


Disable antivirus software:

Temporarily disable your antivirus software (it may be interfering with your ability to load certain websites) and then reload the site.


Check your connection:

Make sure that quality of the connection is good, as this might interfere with the experience.


Try a different network:

Please connect to a different Wi-Fi network. If you don't have access to a different network, you can create a Wi-Fi hotspot with your mobile phone to troubleshoot site issues. 


I tried every step and it still doesn't work:

Go to 


Please make sure to provide additional information, so that we can diagnose the issue as best as possible.

Make a screen recording or a series of screenshots and attach them to an email to our support along with the link as in the example above. This would be most helpful in highlighting the problem.

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