Where can I modify notifications that the Store sends?

Your users and you can receive notifications when they place order or when it's status is updated.

When does Store send notifications?

Customer Notifications


Conditions of sending

Order is completed

It is sent when: - a new order has been placed (order's status has changed to "Awaiting Payment" or "Paid") - order's payment status has been changed from "Cancelled" to "Awaiting Payment" or "Paid"

Order is cancelled Sent when the order payment status has been changed from "Awaiting Payment" or "Paid" to "Cancelled"
Order is refunded

It is sent when the order status is changed to "Refunded"

Egoods download

It is sent when: - an e-good download link has been regenerated - the order's payment status has been changed to "Paid" from any other status.

Order shipped

It is sent: - when the order's fulfilment status has been changed to "Shipped" - when the tracking number for the order has been set

Admin Notifications


Conditions of sending

New order

Sent when a customer has placed an order (order's status has changed to "Awaiting Payment" or "Paid") in the store

Order is paid

Sent when the order's payment status has been changed to "Paid"

Order payment failed

Sent when the order's payment status has been changed to "Cancelled"

Stock notification

Sent when the product's quantity becomes low (zero by default)


You can modify Notifications in your Store by following steps below:


  1. In the left panel, click eCommerce, and then click Manage Store
  2. Click Settings, and then click Notifications
  3. Modify Customer order notificationsCustomer marketing emails, and Admin notifications, as required

Mail Tags

If you are looking to adjust the notifications your users receive it's important to use mail tags.

Mail tags are special elements that can be used for modifying notifications. When Store sends a notification, it replaces all the mail tags with their actual values.

For example, add the %billing_city% tag to a notification about a new order, it will be replaced with the customer`s billing city in the notification.

Notifications don't show information about all products purchased

If a customer purchased more than one item, but a notification contains information about one item only, it means that the text of this notification has been modified incorrectly. Make sure that it has the special START ITEM and END ITEM tags which create a loop.

It should look like this:

Product: %name%
Quantity: %quantity%
Price (each): %price%

Without these special tags only the first ordered product will be sent in the notification.

Can I use multiple email addresses for order notifications?

Yes, the store administrator can receive order notifications to more than one email addresses.

To configure multiple email addresses:

  1. Go to the Store Control Panel, click Settings, and then click Notifications
  2. Scroll to Admin Notifications, and next to Admin email addresses, click Edit
  3. Click +Add email address to add additional email addresses, and then click Save

All the admin notifications will be sent out to the email addresses submitted in these fields.

Can I change "From" address in admin notifications?

When the store administrator receives notification emails, the From field is shown as no-reply@multiscreenstore.com. There is no way to change this address.

However, if you would like to contact your customers quickly by email, you can reply to these notifications.

Each email contains a hidden field reply to, where the email address of the customer is set. If you click to reply to this notification, this customer’s email address will be automatically put as a recipient email. This allows administrators to reply to the customer directly from the notification message.

Is it possible to add a picture of the product that was purchased in the confirmation email?

Email notifications are sent in plain text format, so it is not possible to add images or HTML tags.

How to send a payment instruction in e-mail notifications

If you want to send an instruction in email notifications, use the %paymentInstructions% mail tag.

When an order notification is sent, this mail tag is replaced with the corresponding payment instruction.

If a customer uses the Wire Transfer method, s/he will get instructions for this method. If s/he uses any other method, s/he will get another instruction in the notification.

Since the payment instruction is in the HTML format, but email notifications are in the plain-text, all HTML tags are removed from the instruction before inserting it into email.

How can I test mail notifications?

The best way to preview them is to place a test order as a customer.

How to add order comments to my admin notifications?

The E-Commerce Store supports the ability for customers to enter their comments for an order on checkout. The comments are then available in the order details view in the Store Control Panel → Sales.

Order comments can also be included into the mail notifications to store admin. To enable comments, go to the Store Control Panel, click Settings, and then click General and Cart. Then click Settings, and click Notifications to use the %orderComments% tag in the order notifications. The tag will be replaced with the actual order comments if customer left any while placing the order.

For further information or to speak to one of our Support Agents, simply click on the link here and submit your message via the green Help button on the bottom right-hand corner.

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